It's all about helping you, your team
and your business be successful
Our
principal areas of expertise
Back Office & IT
Productivity: John Corr
25+
years senior executive and consulting expertise in financial services
and technology businesses including: AT Kearney, Alliance &
Leicester, AXA, Barclaycard,
Capital One, Citicorp, EDS, Nationwide Building Society and Unisys. Key
expertise in
profitability turnarounds, increasing back office productivity
& IT
cost effectiveness and core business process transformation projects
Process Productivity and Service
Excellence: Steve Towers
25+
years senior executive and consulting expertise in financial services
including: All State Insurance, AXA, Bank of America, Bank of Ireland
Life, Cahoot, Citicorp, Egg, Goldman Sachs, HBOS, Lloyds TSB,
Nationwide Building Society and Prudential. Key expertise in
business process transformation, service excellence and customer
experience enhancement. Six Sigma Master Black Belt, Certified Process
Manager, Certified Process Professional, author of several leading
specialist books on Business Process Management and Customer Experience
Management (see Amazon.co.uk).
Insurance markets, Claims Processing,
Profitability Analysis: Peter Dale
25
years+ insurance and consulting experience including: AON, Abbey, AT
Kearney, Credit Suisse, Commonwealth Bank of Australia, Lloyds’ Market
and Swiss Re. Turnaround specialist and former head of claims of major
specialist Lloyds broker
Post Merger Integration and Service
Delivery Excellence: Francois Gall
30
years+ financial services and technology businesses including: ABSA,
AOL, AT Kearney, McKinseys, Morgan Grenfell and O2. Key expertise in
programme
management, Call Centre Operations and Service Delivery.
Do you need to discuss your specific
situation and challenges in more detail?
Perhaps
you would like to talk through some of the issues and opportunities for
a confidential discussion and potential insights on how you might
overcome them.
Our initial meetings and consultations are on
a FREE, CONFIDENTIAL and NO OBLIGATION basis. You can provide
us with a briefing on your situation and suggest a convenient time to
call you on our contact form on our
CONTACT
US page.
If you would like to talk immediately
then
call me, John Corr, on: +44 (0) 20 7748 2225 . Alternatively, you can email me
on john.corr@cityprocessmanagement.com
setting out your situation, issues and questions you would appreciate
help on.