About Us

It's all about helping you, your team and your business be successful

Our principal areas of expertise
Back Office & IT Productivity: John Corr
25+ years senior executive and consulting expertise in financial services and technology businesses including: AT Kearney, Alliance & Leicester, AXA, Barclaycard, Capital One, Citicorp, EDS, Nationwide Building Society and Unisys. Key expertise in profitability turnarounds, increasing back office productivity & IT cost effectiveness and core business process transformation projects
Process Productivity and Service Excellence: Steve Towers
25+ years senior executive and consulting expertise in financial services including: All State Insurance, AXA, Bank of America, Bank of Ireland Life, Cahoot, Citicorp, Egg, Goldman Sachs, HBOS, Lloyds TSB,  Nationwide Building Society and Prudential. Key expertise in business process transformation, service excellence and customer experience enhancement. Six Sigma Master Black Belt, Certified Process Manager, Certified Process Professional, author of several leading specialist books on Business Process Management and Customer Experience Management (see Amazon.co.uk).
Insurance markets, Claims Processing, Profitability Analysis: Peter Dale
25 years+ insurance and consulting experience including: AON, Abbey, AT Kearney, Credit Suisse, Commonwealth Bank of Australia, Lloyds’ Market and Swiss Re. Turnaround specialist and former head of claims of major specialist Lloyds broker
Post Merger Integration and Service Delivery Excellence: Francois Gall
30 years+ financial services and technology businesses including: ABSA, AOL, AT Kearney, McKinseys, Morgan Grenfell and O2. Key expertise in programme management, Call Centre Operations and Service Delivery.
Do you need to discuss your specific situation and challenges in more detail?
Perhaps you would like to talk through some of the issues and opportunities for a confidential discussion and potential insights on how you might overcome them. Our initial meetings and consultations are on a FREE, CONFIDENTIAL and NO OBLIGATION basis. You can provide us with a briefing on your situation and suggest a convenient time to call you on our contact form on our CONTACT US page.
If you would like to talk immediately then call me, John Corr, on: +44 (0) 20 7748 2225 . Alternatively, you can email me on john.corr@cityprocessmanagement.com setting out your situation, issues and questions you would appreciate help on.