We've helped our clients make significant cost reductions within their IT, back office and service delivery operations
What results can you expect from working with City Process Management?
A. We guarantee to deliver significant cost reductions to your IT
and back office operations without damaging your service to customers
and front-office operations.
This portfolio of success stories will
give you a good sense of the kind of problems we work with, how we
approach them and the kind of results we can get for you.
Making a success of Post-Merger Cost
Reduction & Rationalisation
How we helped increase profitability by
over £100 million following the merger & integration of
multiple dispersed business operations.
Delivering the promised benefits of
Shared Service Optimisation
How we helped reduce IT operating costs by
25% following deployment of a shared services business model.
Delivering Call Centre Productivity
Improvements & Cost Reductions
How we helped reduce call centre costs
dramatically within 90 days without investing in IT.
How you can maximise your RoI from
Project Portfolio Optimisation
How our project optimization framework
helped reduce the overall cost of new project developments by 25%
whilst accelerating the delivery of strategic IT projects.
Saving Labour Costs AND Increasing
Efficiency of Offshored Service Centres
Many firms turn to offshore back office
and call centres to reduce their operating costs (effectively through
applying labour rate arbitrage) however firms frequently overlook the
opportunity for further gains through increasing the efficiency of the
offshored operations. How we helped to improve significantly the
efficiency of Offshored back office operations.
Increasing Customer Satisfaction in
Offshore Call Centre Operations
How we helped eliminate the customer
service experience deficit following moving customer facing call centre
operations offshore whilst retaining the substantial labour cost
savings from "offshoring".
Managing Risk for accelerated
delivery of complex IT initiatives
How more effective risk management
accelerated the delivery of complex IT capabilities &
infrastructure to help deliver more effective customer service with
Replacing IT Core Processing
Infrastructure & Systems without jeopardising customer service
How a major bank replaced &
upgraded major core systems to support major business strategic
initiatives without disrupting existing service delivery and customer
satisfaction thanks to enhanced programme, risk & service
Do you want to know more about who is
behind these kinds of results? Learn more about WHO WE ARE
To learn more about how to get these kinds of results, CONTACT US