We enable you to be confident in delivering your cost reduction target
A. We will close 50% of the service quality gap of offshore or outsourced operations within 90-120 days
Similarly outsourcing holds tremendous promise in terms of sustainable cost reductions. In our experience, you can expect to make 20-30% savings from effective outsourcing. However in many situations the service experience can be significantly worse than before the handover. This can arise for many reasons, sometimes because the scope of the operations being outsourced has been under-estimated. Other times the contract has been taken on at a loss in the hope that significant productivity improvements can be delivered. Regardless your customers and front-line business units can feel they aggrieved that they are paying the cost in terms of disappointing service.
Our initial step is to gather together the critical information, data and insights on the status of your key processes. We do this through structured interviews with the key stakeholders, managers and staff involved in the processes. We undertake a process audit and develop an initial process landscape which identifies the hills and valleys of efficiency, effectiveness and alignment. We review the process metrics in place and then seek to understand the critical dependencies (process, people, systems and strategy) and how the key process interdependencies are being managed.
We take the critical information gathered in Step 1 and map this information against our expert process diagnostic framework and toolset. We can then give you:
1. A prediction of opportunities
and risks based on an understanding of the Process landscape.
2. Identification of key risks and challenges that will jeopardise
process success in improving significantly productivity.
3. Identification of the root causes of issues most likely to lead
to future process failure.
4. A high-level Action plan to correct key issues, incorporating
rapid action plan steps to start to drive productivity and reduce
inefficiency.
5. An assessment of the key stakeholder buy-in critical to the
success of process portfolio across your organisation, your
suppliers and partner businesses critical to ensuring successful
outcomes and delivery
6. Our expert, independent perspective on how robust your process
management & governance disciplines are and answering your concerns
as to whether they are fit for purpose
7. And finally our perspective on the suitability of your process
development plans and estimations of the benefits to be gained..
In our experience there are a number of critical factors that consistently stand in the way of process success. We use the information gathered during our structured diagnostic (based on our proprietary methodology developed through our experience of working on strategic projects over 25 years in financial institutions) to determine the most appropriate steps to address the root causes of your current situation.
Finally, we use the diagnostic assessment and resulting Process landscape as the basis to putting together a structured plan (incorporating rapid interventions to get you and your processes back on track quickly). Our in-depth knowledge of financial institutions, their business operations and IT systems allows us to work with you and your team to determine the most optimal path to get you back on track rapidly.