We focus on delivering sustainable cost
reductions in IT and back office operations for financial institutions
it like to work with City Process Management on your team?
On this page we’ll tell you a little about
the results clients have enjoyed working with us and we’ll also give
you a sense of our guiding beliefs, approach to client projects and how
we’re different from most Project Management & IT consulting
What results can you expect from our
You can expect the following results from working with us:
An overall cost reduction of at least 10-15% within your overall IT and back office spending.
A 25-40% productivity increase in IT and back office processes. You will see tangible improvements within 30 days.
An average 13% reduction in spending on external products and services related to IT and back office operations.
At least 20% savings from more aggressive outsourcing without impacting service levels.
You can implement more extensive offshoring to realise 25-65% cost reductions without impacting service levels.
You can eliminate 50% of the service quality deficit in
existing outsourced and offshored operations without increasing costs within
You can reshape your project
portfolio to reduce project spending by 25% and realise higher cost reductions.
Our guiding beliefs
Results count more than reports. We focus on
delivering you tangible performance improvements rather than hundreds
of pages of powerpoint presentations and reports.
Creating customer value is the
fundamental foundation of shareholder value of financial
Perhaps we may be guilty of stating the
obvious, but customers are the lifeblood of any
business. We believe that IT and back office operations exist to
businesses serve their customers in ever more effective ways. By
focusing on what matters most for customers and eliminating non-value
added activities, you can achieve dramatic sustainable cost reductions
in your IT and back office operations.
Simplicity and pace beat complexity. Our
observation is that many IT and back office cost reduction
programmes are undermined by their dependency on huge IT based
'enterprise level' investments. Rarely do these programmes live up to
their promise. Regardless, their extended implementation times and
difficulties in realising their business and financial benefits means
that you are unlikely to see benefits this financial year.
Helping you close the 'Execution Gap'
between knowing what needs to be done and actual doing it is where we can help you make a difference. It’s
we find a situation where significant cost reduction opportunities have
not been identified - but have these opportunities been realised?
Given the painful situation created by the 'credit crunch' and the
complexities of IT and back office operations in financial
institutions, many organisations can get trapped in inaction, or
paralysis' or even obsessive planning but with limited actions
being taken that meet their problems square on. We are convinced of the
virtue of providing significant performance improvements within 30-90
day timescales to build confidence and momentum in your success.
The 80/20 rule allows you in
focusing your efforts to have maximum impact in moving you forward.
Alfredo Pareto documented the 80/20 'Pareto' principle over a hundred
years ago, that as a general rule in life 80% of results arise from 20%
of causes. This is a powerful principle when applied to cost reduction
of the value of your project is likely to arise from 20% of the scope.
80% of the difficulties you are facing could be resolved by eliminating
the root causes of 20% of your issues and problems. By applying this
principle, we can help you structure and implement a much more
effective cost reduction programme than by more resource intensive
There are simpler, faster more powerful approaches you can use.
A 'Rubik's cube' puzzle looks incredibly complex and difficult to
solve. And yet the official world record is 9.18 seconds by Edouard
Chambon (France) in the 2008 World Championships. The puzzle can be
solved this quickly by applying strategies and principles that make
this seemingly impossible problem simple to solve. We bring you
proven strategies, tools and techniques that enable you to achieve
similarly dramatic results in terms of delivering rapid, sustainable
cost reductions within your IT and back office operations.
Now that you have learned HOW WE WORK
and the kinds of results we are committed, perhaps its now time to see
how we can help you with OUR